Map** the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis

N Donthu, S Kumar, N Pandey, N Pandey… - Journal of Business …, 2021‏ - Elsevier
In this study, we use bibliometric analysis and systematic review to analyze electronic word-
of-mouth (eWOM) research. Our findings show that the research has grown a lot in terms of …

[HTML][HTML] Applications of text mining in services management: A systematic literature review

S Kumar, AK Kar, PV Ilavarasan - International Journal of Information …, 2021‏ - Elsevier
The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …

The impact of social media celebrities' posts and contextual interactions on impulse buying in social commerce

AU Zafar, J Qiu, Y Li, J Wang, M Shahzad - Computers in human behavior, 2021‏ - Elsevier
Social commerce has altered the consumption experience due to various interactive factors.
Growing evidence stated that users are prone to buy impulsively in such an environment …

A review and conceptual framework for understanding personalized matching effects in persuasion

JD Teeny, JJ Siev, P Briñol… - Journal of Consumer …, 2021‏ - Wiley Online Library
One of the most reliable and impactful methods for enhancing a persuasive appeal is to
match an aspect of the proposal (ie, its content, source, or the setting in which it is delivered) …

The influence of eWOM in social media on consumers' purchase intentions: An extended approach to information adoption

I Erkan, C Evans - Computers in human behavior, 2016‏ - Elsevier
Social media websites have created valuable opportunities for electronic word of mouth
(eWOM) conversations. People are now able to discuss products and services of brands …

The roles of social media in tourists' choices of travel components

X Liu, F Mehraliyev, C Liu, M Schuckert - Tourist studies, 2020‏ - journals.sagepub.com
Social media are acknowledged as an important information source that influences tourists'
travel choices. However, qualitative studies that take an inductive approach to identify the …

Electronic Word of Mouth (eWOM) in the Marketing Context A State of the Art

E Ismagilova, YK Dwivedi, E Slade, MD Williams - 2017‏ - Springer
The Internet has changed social communications and social behaviour and led to the
development of new forms of communication channels and platforms, providing …

eWOM, revisit intention, destination trust and gender

AM Abubakar, M Ilkan, RM Al-Tal… - Journal of Hospitality and …, 2017‏ - Elsevier
This article investigates the impact of eWOM on intention to revisit and destination trust, and
the moderating role of gender in medical tourism industry. Result from structural equation …

Hospitality and tourism online reviews: Recent trends and future directions

M Schuckert, X Liu, R Law - Journal of Travel & Tourism Marketing, 2015‏ - Taylor & Francis
In view of the increasing popularity of online reviews and their significant impact on
individual buying behavior as well as on the supply side, this study reviewed and analyzed …

Social media or shop** websites? The influence of eWOM on consumers' online purchase intentions

I Erkan, C Evans - Journal of marketing communications, 2018‏ - Taylor & Francis
This study empirically tests and compares the influence of friends' recommendations on
social media and anonymous reviews on shop** websites in the context of online …